APA Style
Tjiptono, Fandy. (2005).
Service Quality & Satisfaction (Ed 1).
Yogyakarta:
Penerbit Andi.
Chicago Style
Tjiptono, Fandy.
Service Quality & Satisfaction.
Ed 1
Yogyakarta:
Penerbit Andi,
2005.
.
MLA Style
Tjiptono, Fandy.
Service Quality & Satisfaction.
Ed 1
Yogyakarta:
Penerbit Andi,
2005.
.
Turabian Style
Tjiptono, Fandy.
Service Quality & Satisfaction.
Ed 1
Yogyakarta:
Penerbit Andi,
2005.
.