APA Style
Tjiptono, Fandy. (2005).
prinsip-Prinsip Total Quality Service (Ed.V).
Yogyakarta:
Andi Offset.
Chicago Style
Tjiptono, Fandy.
prinsip-Prinsip Total Quality Service.
Ed.V
Yogyakarta:
Andi Offset,
2005.
.
MLA Style
Tjiptono, Fandy.
prinsip-Prinsip Total Quality Service.
Ed.V
Yogyakarta:
Andi Offset,
2005.
.
Turabian Style
Tjiptono, Fandy.
prinsip-Prinsip Total Quality Service.
Ed.V
Yogyakarta:
Andi Offset,
2005.
.